Unless AT&T made some error in transferring the phone number off of your account (nope), none of this is AT & T fault or problem and is going to wind up being between you and your former user to sort out. Which means you have the right to Blacklist the phone until either the phone is returned, or paid for. As a last resort, that phone still technically belongs to you. Accept a transfer of billing responsibility.ģ. pay you the full balance owed on the phone allowing you to cancel the line of service.Ģ. If they purposely took a new phone number in order to avoid paying off the phone, your choices are limited depending on how responsible they are willing to be:ġ. When they transferred off of your plan, they had to take the phone number in order to also take the debt and the phone installments. When you allow someone to add themself to your postpaid plan you become responsible for any debts they incur by purchasing a new phone. It is far more likely that the person chose to take a new phone number rather than accept responsibility for the debt that they incurred while they were on your plan. If the transfer of billing responsibility had been accomplished, you would not have this problem. However, they left the installment agreement and plan costs on my account, changed the phone number during the transfer The issue is that one of these lines was removed due to transfer of responsibility. I dont want bills lingering behind me as I move away from ATT. Can someone explain how I can get this resolved and how this even happens? I'm porting my lines to another provider 1 by 1 but I need this resolved. My account is extremely messed up and I've been trying to resolve for months. In addition to being charged $70 for an individual line that should be part of a family plan. I'm being charged almost $80 for a plan and an installment agreement for a line that isn't active. However, they left the installment agreement and plan costs on my account, changed the phone number during the transfer so I'm left paying for the plan and installment agreement for the phone although someone else is using the phone on another account. Each with an installment plan cost and a service plan cost. Basically my issue is that I have 6 lines on my account. Repeated calls to understand how an upgrade works leads me to long hold times which aren't ideal when i'm trying to handle this at work. The last few months, my bill has spiked to over $800. Can someone help me understand why it's an issue to correct my ATT mobile account? Retired military vet carrying 5 lines of service for more than 5 years with ATT. I call and call and I'm either passed off to someone who is busy trying to tell me something instead of listening to my concerns.
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